Ring Alarm Base Station Not Charging While Plugged In

Yeterday, during a thunderstorm, our ring base station notified it was running on batterary back up and cellular back up. We did have a flicker of our lights, so i didnt think much of it till it notified us again that it was running low on power and it was still on cellular back up, which i found odd as the power and internet were both on and working. The base station is normally connected all the time to power and uses an ethernet cable since its close enought to do so, so there shoul dbe no reason for it to be not connected. I tried to reconnect via ethernet, but it would either freeze or get stuck during set up, so i set it up to WiFi and it connected, but it was still reading as not connected to power/Battery backup power. Now its morning and my system is completely dead, and i cant try to reset the systme, since the system wont even turn on. Also, i would like to state my displeasure that there is no official technical support from Ring, via phone or chat that could help, and i have to post to a community forumn to get help.