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Retrofit Kit detects doors as open when closed and vice versa
retrofit-kit
alarm
cs-support
I installed the Ring retrofit kit to my wired alarm system and see the following 2 issues:1) When door is open the ring app says its open and vice versa (it does work, but the logic is reverse)2) when i connect the "C" common wire, it doesn't work (but works by connecting the zone wire to the terminal only without the C)
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16-04-2023 21:09:56
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Caitlyn_Ring
Hi @drpatelk. You can find information on the Retrofit Alarm Kit [here](https://support.ring.com/hc/en-us/articles/360032456492-Welcome-to-the-Ring-Retrofit-Alarm-Kit). For any troubleshooting assistance with the Retrofit Kit, I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Make sure to request to speak with the Ring Alarm team so you can get in touch with the correct team.
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18-04-2023 19:44:18
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