R
Orange power light on base station
retrofit-kit
Hi iv just tried to set up a new ring alarm I was having trouble getting it connect to the Internet and couldn't get it to do anything so I pressed the reset button on the top and now the power light has gone from green to orange and it will not go off or reboot its just staying on a solid orange light can some one please advise
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12-05-2021 08:37:40
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Tom_Ring
Hi @Robh1989. It sounds like a Factory Reset was attempted, but may not have been completed. I recommend reaching out to our support team, as they will need to work with you to properly factory reset your Ring Alarm system. There is a specific procedure that has to be done, and if not done correctly, it can be problematic. We recommend not performing a factory reset unless under the guidance of a trained Ring Alarm support agent. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-05-2021 06:44:52
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