Ring Alarm
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Not useful in duress situation
I've just learned that not only does the alram not support duress codes, but it does not even initiate a call if the alarm is triggered but deactivated within 30 seconds. This makes the alarm 100% useless in a home invasion or any type of duress situation. The option to signal even if the alarm is deactivated (or to require a second code to cancel the signal) and duress codes are bog standard alarm features that would cost nothing to implement. The lack of these features makes me seriously question the system's value in some of the most likely scenarios. It also makes me wonder whether the alarm is vulnerable to crash and smash. The Alarm has some great "cool" features, but this is a practical functionality issue. Please fix ASAP.
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21-06-2019 16:01:24
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abqnm
I agree that duress codes would be very useful. Also longer codes than 4 digits since many compatible smart locks use up to 8 digits, but when paired to the Alarm, only support 4, like the Alarm. I question what difference the delay makes though. If someone is forcing you to disarm, they're going to expect a call if it's already alarming, so they'll just make you answer the call too, and would know if you gave the wrong answer or tipped off the agent. However, a duress pin would eliminate this issue regardless. And no, they're not susceptible to being smashed. If you're a Protect Plus/Professional Monitoring subscriber, even if the home internet and/or power were cut first, the base has battery and cellular backup. Second, the signal is sent to the monitoring company the instant the state changes, so when it enters entry delay from opening a door (or even if it's set to window/secondary and it trips immediately), the monitoring center knows in less than a second. And if the base is smashed, the monitoring center already knows it is alarming, or in entry delay mode, and is expecting an all-clear event from the base. If it is smashed and can't send this, it triggers a call/police response anyway when the monitoring center doesn't get the all-clear event, for this exact reason.
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21-06-2019 19:20:20
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