Ring Alarm
Not getting push notifications for sensors on Android
Uninstalled app and reinstalled. Sensors are set to send, push is enabled. I do get a push for motion on the indoor camera. Cannot find any support options other than community???
1477 •
0 •
0 •
03-06-2020 10:03:14
Responses (2)
- C
@PapaLanc Thanks for getting back to me here! That is indeed odd that you got the tampered message, but you continue to get no message of it the door being opened/closed via a push alert? What Android OS are you on/what type of Android phone do you have?
•0
08-06-2020 05:16:39
•
PGalaxy S7 Android 8.0 Samsung Expierence 9.0 They used to work. I am also not geting notifications that I used to get from my Battery Smart Spotlights
•0
08-06-2020 06:32:54
C@PapaLanc Thanks for getting back to me! Could you check out this Help Center Article [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) to let me know if you have any apps that are conflicting with the Ring app? In addition, you can cross all your t's and dot all your i's by checking out [this article](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) as well. If this still fails you and you're not getting notifications, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes!
•0
08-06-2020 11:55:54
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @PapaLanc. When you go into the Ring app \> Main Menu \> Settings \> Alarm Alerts, and then under Push, could you show me a screenshot of what settings you have toggled on here? In addition, make sure you check under the Main Menu \> Devices \> Alarm Base Station \> And check each sensor at a time to ensure that "Open/Closed Alerts" or "Motion Alerts" is turned on. Hope to hear back from you soon! :)
0
05-06-2020 11:57:32
•