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user_1d99c7

Accepted Solution
No notification or call when panic button is triggered from Home Assistant

Hi, I just bought and installed a Ring Alarm system in my house. Since there are no smoke detectors for the European market I integrated the alarm in Home Assistant and created an automation that triggers the fire panic alarm in the Ring alarm when my Zigbee smoke detectors gets triggered. The integration has a panic switch for both fire and police in Home Assistant, and when this switch is turned on the alarm sounds and the keypad shows the corresponding button, and the app is also showing that the alarm is triggered. BUT, I don't get a notification from the Ring app and no call from the assisted monitoring service. When pressing the button directly on the keypad it works as expected. Why don't I get a notification or call when the panic button is switched on from Home Assistant? I understand that there is no official integration between Ring and Home Assistant, but since the alarm does sound and the app shows the alarm is triggered, then the notification and call should work as well, right?

48

2

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21-10-2024 08:38:22

Responses (1)

  • J
    Accepted Solution

    Hi @user_1d99c7. Home Assistant is not a supported integration; therefore, we cannot guarantee that it will operate correctly or work. We do not have any troubleshooting steps available for this issue.

    0

    22-10-2024 03:55:58

      U

      Thanks for the response. After some more digging the issue is probably not related to Home Assistant at all, but the fact that the police and fire panic sliders is not present in the Ring-app in the European market (as we only have assisted monitoring and not professional monitoring). We don't have the SOS feature (as shown in this video: https://www.youtube.com/watch?v=sqv8JpXrF80), only the option to sound the sirens. The switches in Home Assistant are the same as the sliders in the Ring-app, which aren't available for me here in Sweden. It would be nice if Ring could give us the option to get these sliders even for assisted monitoring.

      0

      24-10-2024 06:55:28

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