Ring Alarm
New install, keypad wont connect
I've tried doing a factory reset on everything, still can't get it to connect. I've had no problem connecting the range extender and the motion detector. What do I need to do to get the keypad to connect?
32877 •
0 •
37 •
08-06-2019 02:18:08
Responses (2)
- E
ring does not work, Why ? Because it doesn't work... Can you please at least tell us your problem in detail? Tell us what you tried to fix it? Or you could just call customer support
•0
21-12-2019 08:13:48
- S
Had the same issue - tried everything. Called ring and they were excellent. To check its the same issue and after you have been through the general reset options given here. For me when I went to Devices \> Alarm Base Station - in that list it shows the keypad and 'Watiitng to Connect to a Network' in red. If that is the same for you try this: On the app go to Devices \> System Icon (gear top right) \> Advanced Options \> Z-Wave \> Remove Z-Wave Device Click Remove and as the app is looking hold down the 1 button on the keypad. For me it instantly connected.
•2
28-05-2020 08:48:05
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
klowry923
ring does not work, Why ?
0
21-12-2019 05:14:58
•