Responses (1)

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Caitlyn_Ring

Hi @Patman1. Can you clarify what part of the Keypad is not working? What light pattern are you seeing, and is it after you arm or disarm the system via the Keypad? You may find [this](https://support.ring.com/hc/en-us/articles/360037666912-Ring-Alarm-Keypad-1st-gen-Lights-and-Buttons-Explained) Help Center Article helpful, as it details all of the lights and buttons on the Keypad.

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20-10-2020 15:34:55

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Patman1

Hi,When ik look on youtube i see the circle led up when switsing on the alarm.First on pease and then the next unlill is fullThe circle only gives a light when i push the X on the keypad. ( sorry for my englisch )

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20-10-2020 17:24:48

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Caitlyn_Ring

@Patman1 In this case, it may be best if you reach out to our support team directly so they can take a closer look at your Keypad with you and make sure everything is working properly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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21-10-2020 15:49:24