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user47235

Monitoring service

device-settings

alarm

troubleshooting

I have been paying for monitoring service since I’ve installed the alarm years ago! Today I tripped it changing the batteries on a window sensor, yet no call from RING. Aren’t they suppose to call you?

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04-06-2023 06:43:06

Responses (2)

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Caitlyn_Ring
Hi @user47235. You need to ensure [Professional Monitoring](https://support.ring.com/hc/en-us/articles/115005322066-Understanding-Professional-Monitoring-and-Self-Monitoring) has been set up in the Ring app. It is always your choice to self-monitor your system or opt into Professional Monitoring. To change your monitoring status: 1. In the Ring app, open the menu **(≡)**. 2. Tap **Settings**. 3. Tap **Monitoring**. 4. Tap **Monitoring Type.** 5. Choose the new type of monitoring you want. If you enable Professional Monitoring, you will be prompted to choose a Primary and Secondary Contact and a Verbal Password. If you are in Practice Mode, you will need to Exit Practice Mode and confirm that you want to exit. You can learn more about what happens when your alarm goes off under Professional Monitoring [here](https://support.ring.com/hc/en-us/articles/360000019526-Getting-Started-Understanding-the-Emergency-Process) as well.
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06-06-2023 04:28:09
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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06-07-2023 04:28:37
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