Kwikset 888 locks are paired but do not work

I just set up my gen 2 alarm system (base, contact sensors, motion detectors, cameras, and smoke/co detectors). I added each of my previously purchased Kwikset 888 door locks. I factory reset each lock prior to adding because I had them linked to a different alarm system. I added all four locks successfully to Ring. When it came time to give access to each user I was unable to give access to anyone, including myself. I could not reset the access codes on anyone. The status under each lock shows "unknown." I cannot lock any of the door locks through the app either. I tried adding a code through the lock first and seeing if that helped but I had the same issue when not adding a code first through the lock. All the batteries are new in the locks as I just put them in. Anyone have any ideas on how to fix this?