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Is the email address alarm-resolutions@rs.ring.com monitored by a live person?
Hello,We had two false alarms a few weeks ago. After the second one, we received an email from alarm-resolutions@rs.ring.com. Near the end of the email, it stated:> If you have any questions or concerns please contact us at alarm-resolutions@rs.ring.com.We emailed that address with questions and some feedback, and we received a copy of the first email. However, we have not received any responses to the questions and feedback.Is that email address active for correspondence with questions? Or is there another way I should try to discuss this with someone? ...thanks!
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21-09-2023 03:51:03
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Tom_Ring
Hi @MikeyInSoCal. This email is valid and is monitored by a team member trained to handle this specific concern. It may take some time to get a response. You can also reach out to our support team if you'd like. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-09-2023 19:00:11
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