Responses (2)

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  Marley_Ring

  Hey @jwin! The Alarm email alerts can be controlled and customized within the Ring app. Please visit the app, open the menu, select Settings and then select Alarm Alerts where you can enable email alerts for a number of Alarm events. There is also an option to receive push notifications for these events. I hope this helps! :)

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  07-02-2020 04:57:45

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  jwin

  I have the alarm system but don't receive E-mail notification when the door or window open or close only when I arm or disarm the system. I do receive all push notification regarding anything going on with the alarm including the door/window opening or closed, but not for the E-mail notification. The app is set up for alerts on both the push and email notification for all events, but I dont' receive the email alerts when the door is opening or closing

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  07-02-2020 05:17:11

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  Marley_Ring

  Thank you for clarifying further @jwin! I see now in your original post you were asking about open/ close email notifications specifically. While open/ closed is not a email alert option at this time, entry delay is. This means if your Alarm is armed in a mode and the entry delay is triggered, an email alert will be sent. Keep in mind a motion sensor could set off an entry delay as well, so this may not be exactly what you are looking for. We are always looking to add to and improve our neighbors' experiences! Consider this feedback shared with the team for future consideration of open/ closed email alerts. :)

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  10-02-2020 04:44:09

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  214321

  [quote="Marley_Ring, post:4, topic:3603"] While open/ closed is not a email alert option at this time, entry delay is. This means if your Alarm is armed in a mode and the entry delay is triggered, an email alert will be sent. [/quote] Does this mean that the simple Camera alone does not generate an email.. as I receive none.. per the above reply "While open/ closed is not a email alert option at this time, entry delay is. This means if your Alarm is armed in a mode and the entry delay is triggered, an email alert will be sent." and i see no option in the meu for my camera to initiate email alerts when motion is detected.

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  25-11-2021 01:07:15

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  Caitlyn_Ring

  Hi @214321, happy to clarify here. Marley is referring to the Ring Alarm system, not a Ring Camera or Doorbell. There is no Entry or Exit Delay for Cameras or Doorbells, only for the alarm system. That's why you don't see the option for email alerts. I hope this helps clear things up. :)

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  26-11-2021 07:31:17