Delayed Ring Order

I ordered my Ring Alarm 2nd Generation, Retro Kit, Sensors, and sign on January 20th. I received everything in the order except for the actual alarm system itself. I called support on January 27th and they told me that it was going to be sent out in a couple of days. Every day since then I have received an email staying that "We are still working on your order". Why send out a system that cannot be used because the main part is missing? Does anyone know if these are just backordered due to "supply chain" issues? Why can I go to Amazon and purchase one and get it but Ring cant send it to me? Im trying to cancel my existing system and have had to extend the service for a month already due to my order not being received which has cost me $60.00. Reason I cancelled their service is due to the cost and also because they say I have to pay to replace the system due to 3G mobile service being turned off.