Co/Smoke listener not showing on test mode in app

Question

When I put the co listener on test mode and I press the test button on the smoke detector on the app it doesn't show up but the listener turns red. Why?

Tom_Ring · Answer

Hi @shortsetup. Your Smoke and CO Listener may not have been properly configured. I suggest removing it, resetting it, and adding it back to the Ring app. Be sure you are right next to the Base Station when doing this. Check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360000859383-Troubleshooting-Guide-to-Setting-Up-Your-Smoke-CO-Listener) for some tips and tricks for troubleshooting the Ring app.

system · Answer

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Co/Smoke listener not showing on test mode in app

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