Ring Alarm

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B
Contact sensor blinking?

One of my contact sensors intermittently quickly blinks several times, then turns solid blue, then goes out. In the app, there is nothing in the history showing a change in status. I have removed/reset to factory specs then reinstalled--no change. App shows full battery. Any ideas?

10507

0

2

13-12-2019 20:58:35

Responses (2)

  • B

    I think that is telling you it is losing connection (blinking), then getting it back. I would call support. It may be a defective sensor.

    0

    14-12-2019 02:29:19

    • P

      I just installed a the ring security system. I have 13 contact sensors set up on windows and doors. I’m experiencing the same issue you are on only one of the sensors. Did you get a resolution on your issue? Remedy?

      0

      03-02-2020 03:34:29

        B

        The sensor was defective. Ring ran some tests remotely, then sent me a new sensor.

        2

        10-02-2020 18:36:40

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