Can't Use Professional Monitoring because Ring doesn't recognize address

Hi, We just moved into a new home (new construction) and moved our Ring alarm to the new location. We also installed a Ring doorbell which included a year of Protection Plus, but cannot establish the monitoring because Ring doesn't recognize the address. I realize it's new construction, but the address is on Google, USPS, etc. How do we get this resolved? Side note, it's really problematic to me that posting in a public forum is the main method of communicating issues with Ring, particularly when you're talking about security issues. It's actually making me rethink the entire system....