Responses (1)

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  Chelsea_Ring

  Hey @thaueisen. If you go into the Ring app \> Main Menu \> Devices \> Alarm Base Station \> Lock that isn't working \> Gear icon at the top right \> Advanced Options, do you have an option for "Remove Failed Device"? This will help remove devices that don't remove with the normal "Remove Device." If this fails too, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes! :)

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  08-06-2020 05:19:12

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  thaueisen

  Hi Chelsea, I did try that before adding the second time and it did the same thing. The lock gave me the green check mark, saying it completed sucessfully but the lock didn't dissapear from the app. I'll call support when I have some time to kill :)

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  08-06-2020 11:38:53

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  Chelsea_Ring

  @thaueisen Sounds good and thanks for confirming that! Let me know how they get that sorted out for you when you have the time. :)

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  09-06-2020 12:07:31

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  r130s

  I'm not the original author, but https://community.ring.com/t/can-t-remove-schlage-lock/8795/2 worked for me. (In my case I took off Schlage device so it was no longer on z-wave network. "Removal of failing device" failed a few times for me but eventually ring.com seems to have completed the process).

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  24-11-2021 05:35:29