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Alarm pro base station is rendered inoperative by battery removal
I've had some trouble setting up my new alarm pro and wanted to try shutting it off and turning it back on again. The backup battery was preventing me from completely shutting it off, so I removed it. This wasn't difficult. There is an access door. There are no warnings on this access door about not removing it. It's a battery pack that pops out and back in again. Very ordinary. But when I turned it back on again, the Eero router would not function. I finally resorted to calling customer support. They told me that removing the battery has rendered the device useless.Really? I mean, seriously really? It's a replaceable battery pack. You're honestly telling me that this thing is now a paperweight? Come now, I know there is a way to replace this battery and still be able to use the thing.How do you do it?
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13-02-2022 14:01:05
Responses (2)
- H
For those that might have suffered from this same problem, I appear to have fixed it. Here are the steps I took. First, I again removed the battery to remove all power from the base. I them removed the cellular sim card and reinstalled it, but to be honest I don't know if that made any difference. Here what I believe fixed it. I held the reset button in while I reinserted the battery. I kept the button held for a few seconds after the power light lit before releasing it. The system then worked normally. I hope that helps people.
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19-02-2022 15:24:33
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Caitlyn_Ring
Hi @Halfcent. The Ring Community is a neighbor-to-neighbor forum where other neighbors as well as our team can help provide general troubleshooting tips and tricks. In the case of your Base Station being unresponsive, I would urge you to follow up with our support team as this would require more in-depth troubleshooting than we can provide on the Community. Our support team can also look into the [warranty](https://ring.com/warranty) on your device and see how that may apply in this situation. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-02-2022 21:34:13
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