Recent Solutions
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user_47684c
asked to authenticate my bank account
I bought and paid for a annual ring plan, my bank account is showing I've paid, but I have a email asking me to authenticate my bank account within 14 days or I will loose my ability to record, I chated with ring who confirmed I have paid, why am I getting this what will happen in 14 days
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•15-04-2025 07:07:13
user_9368f5
Camera offline, not flashing blue when re-connecting
Hi all, hoping someone else has had this issue and can help. I have two new cameras, one isn't used yet, one is outside. The outside one has been up and running for around 1 month with no issues. Both cameras went offline randomly (no power outage or obvious reason it went offline). I followed the t
10
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•15-04-2025 12:41:29
user_bf921e
change from old account to the new
I purchased the house with a Ring camera installed, but I’m unable to connect to my account. The previous owner disconnected the camera from their own account.
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•14-04-2025 08:32:36
Recent Discussions
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user_4d0015
download files names changed
previously format for downloaded Ring files name was: Ring_camername...date and time. Now they download with file names that are gibberish or perhaps hexideciamal: 6ae67dc2-125a... and they won't play. Just spent several hours on chat and phone with help to no avail - totally useless
3
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•16-04-2025 10:40:07
user_ed6b14
Select correct plan
I bought an additional battery video door ring bell & the trial is due to end in a few days. My other device is still under subscription until November, can I link these together or do I need to select a new plan for both devices? & will I get a refund as I paid upfront or can I carry this onto th
3
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•16-04-2025 09:23:31
user_a7af04
Spotlight Cam Pro with Automatic Shut-off Timer
For some reason in the settings of Spotlight Cam Pro I am not able to adjust the Automatic Shut-off Timer as I am with my Floodlight Cams. After reading a few forum posts I have realised this is a common question that people have been asking for almost 3 years! Why is this very simple yet very impor
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•16-04-2025 09:03:14
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