Ring Video Doorbell
How to retrieve old footage
I am trying to retrieve footage from Monday June 15th and Tuesday June 16th due to an incident that occured. There is footage saved from that day on my plan but ONLY live motion footage. For example, I can see 10 second snapshots of the entire day today, through the past week. So, I can slowly move the toggle to see the whole day from the last 7 days. However, I can no longer do this on the days that I am trying to review the footage for. Does this make sense? Cna anyone help me?
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29-06-2020 10:30:57
Responses (4)
- T
Then why does ring say everywhere that recordings are stored for 60 days?
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11-12-2020 01:23:46
CHi @Thebeesknees, happy to chime in here. That is for recorded events such as motions, dings, and Live Views and not for Snapshot Captures. Please note that you must have a valid Ring Protect plan subscription in order to have your videos saved for 60 days in the Ring App. You can read more in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). I hope that helps clear things up! :)
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11-12-2020 06:40:54
- J
What if I need a video from prior to 60 days ago? Is that not stored anywhere?
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25-05-2021 08:26:05
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THi @jdegeorge. That is correct. [quote="Caitlyn_Ring, post:4, topic:10051"] Please note that you must have a valid Ring Protect plan subscription in order to have your videos saved for 60 days in the Ring App [/quote] If you would like videos to be stored longer than 60 days, you can download them onto your phone, tablet or computer.
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26-05-2021 09:35:31
- C
As detailed in our Help Center article [here](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture), Snapshots will be stored in the cloud for seven days. After that they are automatically deleted. For video recordings, please note that you must have a valid Ring Protect Plan subscription in order to have your videos saved for 60 days ([30 days in other areas](https://support.ring.com/hc/en-us/articles/360030587812-Video-Recordings)) in the Ring App. You can read more in our Help Center Article [here.](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) If you would like videos to be stored longer than your storage period, you can download them onto your phone, tablet or computer. Feel free to also check out our [Community article](https://community.ring.com/t/how-to-add-a-protect-plan-to-your-ring-account/477) about adjusting your video storage time. You can delete videos from previously shared video links as well, which you can [learn more about here](https://support.ring.com/hc/en-us/articles/360045097612). I hope this helps! :)
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23-09-2021 10:19:32
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GI don’t have any motion events on the date and time that I need retrieving video of. I have Ring Plan. Is it possible to retrieve video from a date and time that no motion was detected? Does Ring keeps recordings if it is within the periods of 60/30 ?
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13-12-2023 04:19:17
THi @Guilstavo. Check the information in the marked solution for this post. Chelsea_Ring: As detailed in our Help Center article here , Snapshots will be stored in the cloud for seven days. After that they are automatically deleted. For video recordings, please note that you must have a valid Ring Protect Plan subscription in order to have your videos saved for 60 days (30 days in other areas ) in the Ring App. You can read more in our Help Center Article here. If you would like videos to be stored longer than your storage period, you can download them onto your phone, tablet or computer. Feel free to also check out our Community article about adjusting your video storage time. You can delete videos from previously shared video links as well, which you can learn more about here . I hope this helps!
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14-12-2023 05:14:18
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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13-01-2024 05:14:47
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Chelsea_Ring
Hey @ekwhitey. As detailed in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture), snapshots will be stored in the cloud for seven days. After that they are automatically deleted. This will not affect any of your motion events or Live Views, as you have seen in your Timeline when viewing these days that are more than 7 days old. You will need to ensure you are saving any Snapshots you may need before the 7 day expiration. Once deleted, the previously available Snapshots are inaccessible and cannot be retrieved.
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30-06-2020 11:13:06
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