Ring Video Doorbell
Delayed notification
I have delay in notifications of any movements in front of the door bell and also the same delay if any one presses the door bell I had few phone calls support with tech team but still the same Can any one help me
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25-05-2020 09:25:30
Responses (5)
- S
Hi I have a ring vedio.door bell 2 The delay is for 20 to 30 seconds on motion, and almost the same for door bell too RSSI mentions the strength is excellent
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26-05-2020 01:00:35
C@Saigiridhar What kind of phone do you have? There should be a delay of a couple seconds when it comes to notifications coming to your home, but there could also be a slight additional couple seconds of a delay from the device booting up. Have you been able to test the device yourself, by dinging the Doorbell, and see how long it takes for the notification to pop up? Please note that the Doorbell will get the ding to turn on or turn on from sensing motion, which then the device will turn on, start recording, and then send a signal to your router to tell the network the device is on, and to send the notification to your home. From the network then it goes to your phone, which this time will be sped up if you are home, connected to the same network.
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26-05-2020 04:14:12
DI have the same issue. When I first got the doorbell the notifications were instant or close to it. Over the last few months they have become more and more delayed, and I am wondering if the relay to your server is slow or if you are having capacity issues? I added two cameras without notifications and can usually see the footage on them faster than the doorbell. The doorbell is closer to the wifi that one of the cameras, and has better signal strength. I have actually increased the signal strength by adding another access point and changing to that, but it's not made any difference to the doorbell. My other devices have had a much better response. Please advise.....I am in Australia.
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04-08-2020 07:41:02
MHi @DougDoyle! If your RSSI is showing fluctuation between -45 and -60, this might be an indicator of network delivery speeds. As you mentioned, your other Cameras on the account notify quickly compared to your Doorbell, the best first step will be to check on your Doorbell RSSI readings over time. Anytime it reaches close to -60, it is an indicator of major interference or distance between the router and device. As your other Ring devices are notifying as intended, this will usually mean that the Ring app is working and your mobile device is communicating as expected. Feel free to remove and reinstall the Ring app, or even test out the Rapid Ring app, just to see if notification delays improve. Ultimately, as long as you Video Doorbell as an RSSI closer to -40, there should be no delay in notifications. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength.
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05-08-2020 07:31:55
- D
I'm experiencing what most of the folks in the post are reporting. The notifications when I purchased were almost instant and now they are around 30 seconds for more. Amazon and Ring really need to fix this issue, that it's happening to so many people is highly disturbing and I've already started to investigate alternative camera's / companies. Fix it .. quit blaming the customers!
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12-08-2021 08:47:10
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- L
Hi all, I'm also in Australia and have a 2 x flood light cams, 2 x chime pro extenders and 1 x video doorbell pro. My internet provider is great with speeds in excess of 100 Mbps and all devices have sufficient wifi signal. The chime pro extenders have made no difference to the network strength on my devices. Notifications on all devices are delayed, so much so that the devices are completely useless. Delays on doorbell are about one minute delayed and motion of my flood lights are almost as bad. My mobile phone is android, running version 10. I don't believe the issue is my mobile phone or internet provider. Something needs to be done about this!
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14-08-2021 07:38:01
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VI'm in Indiana. I have one ring camera 2.0 with good connections. Motion detection and doorbell ring push notification to android devices are delayed 30 to 60 seconds. The Chime unit is delayed about 15 to 30 seconds. I have a comcast cable modem and wireless router. all ring devices are on the same wireless router. Rebooting the entire thing helped but does not cure the issues The delays all appear to be on RINGs end not the local network.
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18-08-2021 11:31:12
- U
The **AUDIO** delay problem for motion detected makes my Wired Ring useless. I ALWAYS get prompt text notifications, but the **audio** notification delay goes from 1-2 seconds to NEVER! My (Android 10) phone reset usually helps, but this only lasts for 1-2 days before another reset is needed. This is NOT a fix. My RSSI is -58 and my Ring Doorbell is about 28 ft from my router. My wifi is solid and I have zero trouble with 3-4 other devices on my wifi. The Ring help people are of very little help. Why are the text notifications are almost immediate, but not the audio notifications. There's gotta be a reason for that.
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31-01-2022 08:52:54
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- M
Delayed notifications are a sign that your Ring device and Ring app is send you alerts as intended, however, connection may be slowing them down. Please ensure there is not a VPN enabled on your mobile device. If you are using an android device, check for any [android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). If the above and prior suggestions in this thread do not help to resolve this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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02-02-2022 05:59:02
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Chelsea_Ring
Hey @Saigiridhar. What kind of Doorbell do you have? What is this delay like (how many seconds, video examples if you have any)? What steps have you done to try to help this delay? What is the RSSI for your device?
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26-05-2020 12:24:11
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