Responses (2)

• C

  Caitlyn_Ring

  Hi @Reusch. Your Spotlight Cam will record when it detects motion. Have you tried triggering a test event at night by walking and moving in front of your Spotlight Cam? If a test event works, then there may not be any motion events happening at night for your Camera to record.

  0

  •

  18-10-2022 06:50:25

  •

  Reply

  R

  Reusch

  Yes I’ve done that numerous times the light comes on but doesn’t record for example when I drive onto my car park it doesn’t recorded it

  0

  •

  04-11-2022 05:28:22

• J

  Justin_Ring

  Hi @Reusch. Im happy to chime in here. Try the following steps for your concern: - [Reboot your Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Verify your Motion Settings are set up correctly like your [Motion Zones and Motion Sensitivity](https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Video-Doorbells-and-Security-Cameras). - Verify your Cameras signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  07-11-2022 05:03:31

  •

  Reply