‎Stick up Cam won't turn on

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T

Tenesha

Stick up Cam won't turn on

troubleshooting

wireless-security-cameras

I charged the battery for both devices. Followed the instructions and nothing happens. Any suggestions? Or do i need to get new cameras. I have only had these for a year.

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26-10-2022 11:09:40

Responses (1)

C
Caitlyn_Ring
Hi @Tenesha. When charging the battery for your Stick Up Cam, make sure you're charging it for about 6-8 hours using the provided charging cable in a standard power outlet. Once the light on the battery turns a solid green, the battery is fully charged and ready. After inserting the fully charged battery into your Stick Up Cam, reset the Cam by holding down the setup button for at least 20 seconds. Once the reset is complete, set the Camera back up in the Ring app using the steps under Set Up a Device. If the Stick Up Cam is still unresponsive after trying the above steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-10-2022 05:53:52
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