Ring Security Cameras
Receiving “Something went wrong” after deleting videos, past get days. Yet videos get deleted. Bug report
Receiving “Something went wrong” after deleting videos, past get days. Yet videos get deleted. Bug report.
9624 •
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36 •
02-07-2021 10:50:11
Responses (45)
- 3
I’m having the same issue as everyone else. Any update on when this will be fixed?
•1
22-07-2021 07:49:46
- P
Cannot select multiple video's for deletion after last week's update ("something went wrong error msg). I can manually select individual videos and delete. Please fix this! 😊
•1
05-07-2021 04:43:08
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- A
I have been having this exact problem and everything including app and iPhone are up to date. Any ideas when this will be fixed?
•1
06-07-2021 02:35:01
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- M
Hi there, neighbors! Please ensure there is not a vpn enabled on the mobile device. I recommend also attempting this from the Timeline in the Ring app, as well as from the Event History section of the Ring app, to see if there is a different result. As a similar test, try deleting events from your history at Ring.com, via web browser. Feel free to let us know how this goes! :)
•0
06-07-2021 06:25:42
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SRunning iPhone 11 Pro Max on Verizon network using your ring app and I get the same issues. Version 5.41.0 When deleting all videos it comes back with an error “something went wrong”. However when I log back in they appear to be gone. I do have 3 floodlights 3 ring drop cams WiFi battery pack 1 ring doorbell version 1.0 1 ring doorbell version 2.0 Ring alarm system and about 50 sensors including 3-4 smoke detectors panic buttons etc Seems to be a software bug
•0
12-07-2021 03:24:09
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trail-explorer
Have you checked to see you have the latest Ring app and phone iOS?
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03-07-2021 02:08:11
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