Ring Security Cameras
Need persistent Live View - override 10 minute timeout
I recently had 5 Stick Up Cam Elite's installed and use Live View through Ring.com dashboard. My Use Case: I work from home and in my office I have a dedicate MacBook to watch the living room Live View. My dad has Alzheimer's so I want to have a persistent Live View on him in the living room. If he gets up and moves to another part of the house, I get notification on my phone. My issue is that Live View has a 10 minute timeout. This means I have to reach over and click "Reconnect" every 10 minutes. I'm less interested in Live View being recorded and more interested in having a true, persistent, Live View. Are there any workaround to overriding the 10 minute timeout?
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30-06-2023 09:46:07
Responses (2)
- U
Ring need to allow 24-7 live viewing. I need to be able to monitor the front office with an old computer. I have purchased the upgraded account. I have bought the Ring indoor camera (plug-in). The new account lets me monitor longer. However, the camera live view stops and requires me to restart it. SUPER ANNOYING!!! I have a fiber connection so who cares if it uses my resources I pay for... I want monitoring!
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23-12-2024 10:20:20
CHi @user_e59983. Continuous Live View is now available on select devices, with a Ring Home Premium plan. You can learn more about this feature here. For more information about what features each plan provides, check out ring.com/plans.
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24-12-2024 11:33:34
- G
I have to log into live view every 5 minutes. It doesn't even go every 9 minutes. It keeps logging me out of live view and makes me log back in and click a couple things like do you trust this browser. I am not changing browsers or anything but it's just logging me out of the browser on live view. This is a horrible product with a horrible company that does nothing to help anybody! My suggestion is to get a full refund if you haven't already
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07-01-2025 03:23:17
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Caitlyn_Ring
Hi @VelvetJones. Live View will automatically time out after around 10 minutes. We have received the request to extend this timeframe before, which you can find [here](https://community.ring.com/t/extend-the-length-of-live-view-24-7-recording/4507) on our Feature Request board. I'd suggest adding your feedback and vote to that request. We use the Feature Request board to keep track of new ideas and features so we can share them with our teams.
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30-06-2023 11:20:20
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