Responses (7)

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  Caitlyn_Ring

  Hi @MaxDaddie. Ring staff cannot access view your recorded videos or the Live View from any of your devices. Only the owner of the device can view this information and they're in charge of who gets to see any of the recorded videos or the Live View. You can learn more about how important your privacy is and all of the options you have to keep your account safe on our website [here](https://ring.com/privacy). I hope that helps answer your questions! :)

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  23-03-2021 04:42:47

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  MaxDaddie

  Dear @Caitlyn_Ring you said "from your devices". Can Ring staff access my videos or my camera feed from YOUR offices / locations / staff systems. I feel like you deliberately misanswered my question. Of course you can't access my computer or phone, but the video's are stored on RING or Amazon servers. So, I'll ask once more, can Ring access anyone's live feed or stored videos from RING systems. https://www.bbc.com/news/technology-51048406

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  24-03-2021 08:25:26

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  Caitlyn_Ring

  @MaxDaddie I'd be happy to clarify further as there may have been some miscommunication here. When I said "from your devices", I specifically mean from your Ring devices, as this is where the videos are recorded from. As @NinjaNate mentioned, if you contact Ring support and they need to view any recorded videos for troubleshooting purposes, it can only be done so after you have granted permission through the support's verification process. It is **only** for troubleshooting purposes, and they are not able to access your Live View. :)

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  24-03-2021 06:21:03

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  NinjaNate

  Whenever I've had to call support and they have wanted to look at my live view and recordings, I've had to grant them permission to do so. Each time I was sent an email with a button/link to click, which then took me to a page where I had to click on another button to grant them permission for a pre defined length of time. I believe this would be the case if any member of Ring staff wanted to view your videos. It's not possible unless you grant them access.

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  24-03-2021 08:33:54

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  Hvns

  Hello Maxdaddie, I wanted to "chime" in on your question because I have the same concerns. The answer your looking for is yes they can. There was a user who gave you some information as to having to grant permissions to access them which is true too but overall they can also access at will your systems with or without that "granted" permissions / request. The other issue is not just RING but it seems a 3rd party is also being granted access to the ring camera systems which is extremely alarming and needs to be addressed.

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  19-06-2021 01:04:48

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  user35825

  When contacting customer support they asked me to stand in front of my camera and wave to verify who I am? That makes no sense, and I saw it turn on without my actually doing so, and no other motion to actually make it go off, and when I asked for clarification, she refused to respond, constantly put herself on mute as if she was talking to others, and then decided to verify my account a different way. This is highly concerning, as now I believe they can freely access my camera whenever they want. Customer support is extremely poor and super sketchy.

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  08-02-2023 06:37:00

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  Tom_Ring

  Hi @user35825. This is not one of the verification methods used by Ring. At Ring, no one has access to your cameras and we cannot remotely live view from your device. I would confirm that you've contacted the correct Ring support number. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  08-02-2023 03:21:22