Ring Video Doorbell
Wired ring doorbell showing pitch black image during night
After a recent app update, the image from my wired ring doorbell gives pitch black image during night. Here is the comparison:  I noticed this since the recent app update, and it never get fixed so far. What’s the problem?
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12-10-2021 03:27:52
Responses (2)
- M
Thanks for the clarification, @liuhyhit. In this case the best solutions would be adding light to the area, and also avoiding the nearby wall using a [Corner Kit](https://ring.com/products/video-doorbell-wired-corner-kit). Feel free to test different light directions and brightnesses while live viewing to see what lighting orientation benefits your video at night the most.
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14-10-2021 06:41:14
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Marley_Ring
Hi there, @liuhyhit! Having a wall nearby is a common factor for night vision, as is having ambient lighting to assist with illuminating the area. For the immediate wall in view, there will be a setting in your Ring app to account for this, depending on your Video Doorbell model. To access this setting; * Visit the Ring app * Open the Menu * Select Devices * Choose your Video Doorbell * Tap Device Settings tile * Visit the Video Settings. There you will see options for night vision, such as Color Night Vision and additional Night Vision settings. The additional Night Vision settings contain a "wall nearby" option. Check out our [Help Center article](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision) for a description of these options as well as other night vision troubleshooting steps. I hope this helps! :)
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13-10-2021 04:22:02
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