Ring Video Doorbell
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Wife's phone not getting doorbell events
Hi, I've installed a Ring Doorbell just after we moved in and it seems to work fine for me. But I've installed the app on my wifes phone and she seems only get about 1 in 10 doorbell events. The events aren't even late, they just dont make it onto her phone. Is there some sort of prioritisation going on ? Because it almost seems like the first device to receive the event takes it over and the other device never gets it.We both have the same phone (Huawei Honor 10) so that cant be the issue. And on the last occasion she was far closer to the router than I was.
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17-04-2020 12:45:53
Responses (1)
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I unstalled , rebooted and installed the app again. I also discovered that my router (UK Plusnet hub 3) had synchronised 2.4ghz and 5Ghz networks, and I know that the model Ring we have only works on a 2.4ghz . I've seperated the two networks. One of these actions appears to have resolved the iss
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19-04-2020 13:54:28
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Joby86
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17-04-2020 19:07:06
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