Ring Video Doorbell
Why do I get the spinning wheel and Activating device when ever I go to live viewing
I had installed my Video pro Ring door bell few months ago, it worked well until recently. I go to live view when I get a notification that someone is at the door, how ever now I only get the spinning wheel with “activating device” on the screen. It never resolved on a timely way. If this continues then remind me what did I pay the $100+ for, as it doesn’t work as it’s supposed to. Interesting that it worked like a charm for the trial period with 4 sec pre-recording of any detection. As soon as the trial was over and I didn’t subscribe to the service this thing has stopped working as it was supposed to.
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28-02-2021 11:02:17
Responses (1)
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Tom_Ring
Hi @Nevasha. Please check out our Community post [here ](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) for more information on how to address this concern with your Live View not activating. If you continue to have concerns after troubleshooting this, please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-03-2021 04:02:14
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