Ring Video Doorbell
Nerf
White lines across video at night
I'm getting white lines across the video at night. The lines are like static on the tv, they stutter and move vertically. WiFi connection is good. During the day the video is clear and looks great. Anyone else have this issue?
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12-07-2020 07:33:36
Responses (17)
- 3
I’m having the same exact issue. The camera works fine in the daytime, but as soon as night fall hits the white lines come.
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25-08-2020 01:58:49
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- T
I have the same issue. During the day is fine, but white lines at night.
•1
18-09-2020 03:33:21
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MHey neighbors! This definitely should not be happening. Chelsea shared the best steps to take, prior in this thread. Check out that post above for help with performing a reset on your Video Doorbell. As mentioned, if the reset does not help, please reach out to our support team for further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)
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18-09-2020 03:56:03
RI have reset, completely deleted the entire app and ring and reinstalled them both, several times. still the same, i was on hold for i believe 45 minutes before i gave up on tech support. if it doesn't solve itself i will not be renewing my ring membership and looking elsewhere for video security.
•3
18-09-2020 04:10:16
RFinally got a hold of customer service. They verified that connection is good, wifi and such are fine and that the issue only occurs at night. I am out of warranty so I simply have to buy another. It lasted just over a year. Mind you, it is on our porch which has an overhang so it is well guarded. Crystal clear video during the day, lines at night. I am very disappointing. I will be cancelling my ring basic subscription and tossing this in the trash.
•3
01-10-2020 12:09:16
THi @Rocco13. This is not the experience we want you to have at Ring. With your device being out of [warranty](https://shop.ring.com/pages/warranty) and not functioning properly, you are able to receive an out of warranty discount code to purchase a new device. Please, let me know if this was the case. Also, if you are subscribed to our [Ring Protect Plus Plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan), you have an extended warranty on all of your Ring devices at your location.
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01-10-2020 09:16:38
- S
Yes, started in September. Spoke to customer service and they looked at my video and said the video card went bad. They are sending me a replacement doorbell under warranty (which one year warranty expires in 2 weeks). If you are within the one year warranty window, I recommend that you call customer service.
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13-11-2020 03:23:28
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- R
Second time I did the reset after several days and it worked on my doorbell2. Hope you have same luck as mine.
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06-01-2021 02:21:30
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Chelsea_Ring
Hey @Nerf. Could you try resetting the Doorbell and reconnecting it to see if this helps? You can reset it by pressing and holding the setup button for 20 seconds, then follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to reconnect your device. Once this is complete, test a live view. If this is still happening, please check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) to see if any of the steps you take here can help. If you still have this concern after doing some troubleshooting, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-07-2020 07:13:07
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