Ring Video Doorbell

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When doorbell rings it disconnects from wifi

Every time someone rings the doorbell it disconnects from wifi

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24-11-2020 02:19:24

Responses (1)

  • M

    Hi @Ringie! When a device is falling offline after each event, it's best to check wifi connection first. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. As you mentioned this happening after a ring event, if you have a Doorbell Pro, this can be a sign of low power. For battery powered Doorbells, try charging the battery for several hours. If it is power related to a Doorbell Pro, the best next step will be checking the transformer or power supply rating. I hope this helps! :)

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    27-11-2020 03:44:39

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