Ring Video Doorbell

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R
What's meaning of text colours for Solar Status?
solar-panel
battery-video-doorbell
troubleshooting

Hi, I have Ring Doorbell 2nd Gen and the solar charger you mount behind it. In Device Health, it says "Solar Status: Connected". Sometimes "Connected" is in green text and sometimes grey. What is the difference? Thanks

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20-06-2023 15:48:30

Responses (2)

  • C

    Hi @ralphmalph. Would you mind sharing a screenshot showing the Solar Status when the text is both green and grey? I'd be happy to check in with my team on this. :)

    0

    22-06-2023 17:43:12

      R

      Hi, here is screenshot with the text green. Sometimes it goes grey (same colour as all other grey text). I drew on an arrow to indicate where! Thanks!! ![status|380x500](upload://rC1ztVfpMWtlksK4JztpzbjeGVx.jpeg)

      0

      25-06-2023 13:47:15

  • J

    Hi @ralphmalph. I'm happy to chime in. When "Connected" is green, it means it is receiving power to charge; gray means it is not receiving charging power.

    0

    26-06-2023 20:30:37

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