Ring Video Doorbell
Washed out picture
I have the Ring Door view Cam(Peephole Cam) anything beyond the porch is completely washed out. Would be nice if I could tap the screen to set the focal point. The HDR setting doesn’t really do anything noticeable during daytime and it does not play well with my yellow porch light at night. A bit annoying to turn HDR on during the day and off again at night. I end up not using the HDR setting. Anyway to fix the washed out picture?   
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03-11-2019 09:50:51
Responses (2)
- J
No, no film over the lens :) Is the Wedge Kit compatible with the Peep Hole Cam?
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08-11-2019 10:47:55
LI have the same problem with the Ring Stick Up Cam Wired in the UK. Whenever the sun is shining brightly, everything not in shadow is overexposed. The camera itself is mounted out of direct sunlight but under the eaves of the roof in a sheltered location. I have a Ring Doorbell 2 which has the HDR option and this works well to make the images much clearer when it is sunny. Why can't the same update be applied to the wired Ring cams? Is it because the output videos would be larger with HDR enabled, and Ring are not prepared to invest in more cloud storage to accomodate the filesize increases?
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09-12-2019 02:20:04
RI have the same issue with my doorbell. I've attached a screenshot and views of my installation. Any assistance would be appreciate  
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30-12-2019 06:59:14
- J
Has this problem been fixed. I too have the same issue with the Ring Doorbell 1 and not with the Ring Door Bell 2. Both doors bells under overhang and Doorbell 2 model is crystal clear. Doorbell 1 picture  This quality on the doorbell 1 model is unacceptable. Can it be replaced or upgraded to the newer model if it can not be fixed?
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21-04-2021 01:41:14
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JIn previous post Ring representatives have stated the white out is do to bright sun. This is not true as the sun is gone now and this picture shows same conditions. 
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21-04-2021 03:45:24
JI have another Ring Doorbell 1 and moved it to the same location. The picture is much better proving there is an issue with the one Device. This must be a quality issue but looking for some feedback from Ring. 
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21-04-2021 10:27:41
CHi @jpkulesa. I would recommend reaching out to our support team directly in order to show these examples to them. As the Community is a neighbor-to-neighbor forum, our support team will be better able to look into this with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-04-2021 08:37:56
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Murray
Just double checking...there isn't any plastic film over the lens :-)
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08-11-2019 12:43:00
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