Ring Video Doorbell
Wall affects night vision regardless if angled
Found out that if my doorbell 2 is install within 12" to 18" from any wall the night vision becomes compromised (display is dark and viewing distance very short). Apparently the wall reflects light (overexposure). I tried holding the doorbell at approx a 50 degrees angle. It didn't make any difference. I took the doorbell indoors at night and turned off the lights. It will only function properly if the doorbell is 12" to 18" away from any wall regardless if the doorbell is angled. Anyone had this same problem? Any suggestions. Is this doorbell poorly designed or is this doorbell defective?
8384 •
1 •
3 •
04-03-2020 07:39:37
Responses (4)
- T
Hi @Tucker. There is not currently a feature that allows zone control for your night vision. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/c/products/feature-request-board/24). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
•0
09-04-2021 09:16:21
- H
I have just purchased a Ring doorbell 3 and night vision not working on it. Mounted on a flat wall and nothing around it but all I can see is car lights going by now and again. I bought it to catch any intruders at night so defeats the object of having one really! Seems to be many people with the same problems but as yet I have not seen a cure posted anywhere.
•0
12-04-2021 11:06:51
•
- D
Here is a screen shot from my video doorbell pro 2 there are no walls but the infrared does reflect off of the railing. I had the pro version and it didnt give mine any issues with the darkness or range and it was hung in the same spot as this one is. 
•1
25-01-2023 08:40:37
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tucker
I have the same problem with Ring 3 Doorbell. Night vision very poor as white wall at 90 degrees to porch door . Camera picks up the wall on around a third of the right side, making the left side too dark. Not what I expected from what is supposed to be a high quality product. Why no zone setting for night vision?
0
06-04-2021 09:26:27
•