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Video recovery (police request)
Hello everyone,I was on holiday and forgot to renew my subscription. There was an incident at my property and police now asking if anyone can assist with video. Would it be possible to somehow recover the video form motion? Or it is not even being sent to cloud if the subscription is not renewed?Kind regards,Paul
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26-08-2020 10:18:48
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Tom_Ring
Hi @PaulFe. Videos are only stored if your Ring Protect Plan is active. If there is any lapse in coverage with the Ring Protect Plan, any videos that were previously available, would be no longer be accessible. To subscribe to the Ring Protect Plan, visit this Help Center article [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan). To permanently save you videos, visit this Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos#:~:text=Log%20into%20your%20web%20account,automatically%20download%20to%20your%20computer.).
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26-08-2020 19:16:01
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