Ring Video Doorbell
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Video on doorbell not showing in app
live-view
wireless-security-cameras
I have problems with my doorbell 1 st gen. I have been able to see video live view but for a very long time the view is just a black screen. Everytime I want to see live view it tells me to reconnect. But I am connected. Signal strength RSSI - 49 and everything is up-to-date. Can camera in doorbell be broken? The ring is working, motion alert but no live view. I am about to give up :slightly_frowning_face: Any suggestions?
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10-07-2021 10:15:26
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Caitlyn_Ring
Hi @Flemming. If you're seeing a black screen on the Live View or any previous recordings, I'd recommend taking a look at our Help Center Article we have on the topic [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). That article contains a lot of great troubleshooting steps to help narrow down what may be causing this to happen. I hope this helps out. :)
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12-07-2021 11:10:27
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