Ring Video Doorbell
Video doorbell2 Live View "Not Working" Samsung Galaxy S10
I'm not certain that my phone is the issue, but it seems to be. The "Live View" and "Live Answer" function isn't working on my phone. My wife has an iPhone and it works fine for her, which leads me to believe that it may have to do specifically with my phone, and Samsungs latest OS Update, which I received a couple of days ago. Anyone else with this issue? Any resolutions?
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23-12-2019 08:47:29
Responses (16)
- C
Awesome! Thanks for your reply! I'm getting the same thing as well. Let's hope Ring does see this and fixes it!
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27-12-2019 08:44:22
ISame problem for me. After my Android update if Bluetooth is turned on I can't see my live view. Sloppy programming.... Update: I can use the Rapid Ring app to view the live feed with Bluetooth on. At least it's a work around.
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02-01-2020 07:38:11
HSame problem here, tried to update the ring app, reboot the phone, reboot ring, still no liveview on the ring doorbell pro and ring camera. Sucks.
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02-01-2020 11:18:57
- T
Same here every since the update...my wifes iPhone works fine also...can only be the update
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27-12-2019 11:20:22
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- Q
Same here! Very annoying. I doubt ring will do something as it's clearly Samsung's update. They will just blame each other!
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28-12-2019 01:06:13
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- B
Add me to the problem list. Galaxy S10, Samsung smart watch and no live view. Works on my iPad and wife's iPhone. After reading this thread disconnected from watch and live view is back. Reconnect to watch, no live view on phone. So glad to learn is a known problem. Hopefully there will be a solution other than disconnecting from my watch.
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29-12-2019 06:48:46
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JContacted Samsung again. They refuse to acknowledge the problem. They want to do a evaluation on my phone before replacing it. I told them I already tried this on another S10+ and it did the same thing along with everyone else having the same problem. I told them it's their software update that caused the problem. They still refuse to acknowledge it!
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03-01-2020 03:43:50
JSame here, no live view, S10 + Samsung Gear S3 watch after updating phone OS to Android 10 today. Turn the watch off works fine. Ring rapid works with the watch on though. Glad someone figured out the link between the watch and the ring app, I would have never made the connection!
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03-01-2020 10:20:18
PI wonder what it would be take to have someone from the Ring to take a look at this thread and respond if they are aware of the bug and are already looking at it or not.
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03-01-2020 10:33:03
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pawanrh
I have the same problem with my Samsung Galaxy S10 phone and you're right, I started seeing this problem as well starting last week after the update to Android 10. However, the trigger for me is a bluetooth device connected (my samsung smartwatch) that is capable of making calls. If I turn off that device live view works fine. There's clearly a bug in the ring app code that is attempting to "spin" trying to make a call and fails somewhere related to the device (my smartwatch). This was evidenced in the event logs when the app freezes and provides an option to submit a bug report. Also Rapid Ring works fine as well. Hopefully someone from the ring dev team looks at this and fixes the bug which renders ring useless.
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23-12-2019 11:34:45
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