Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

G
Video Doorbell - Static in Live View when pressing speaker icon

When in live view if I press the speker icon, I recieve a lot of static and crackling noise. Video quality is fine, n nise when pressing speaker icon. Nise is heard on the iPhone 10. No static or crackling is heard on the physical doorbell.

3315

0

3

08-01-2020 13:36:57

Responses (1)

  • S

    Hi [@gunpowder](https://community.ring.com/t5/user/viewprofilepage/user-id/24125) - did you get this figured out? I have the same issue on the PC App (Windows 10). It's only happening in Live mode, if I exit and go back to the recording through the History I can hear the sound fine, but that's not very user-friendly when trying to speak with a visitor in real-time...

    0

    09-04-2020 20:17:49

      G

      Hi submarinerdave, worked with Ring support, even got a replacement, issue seems to be my ISP is DSL and the upload speed is too slow.

      1

      09-04-2020 20:25:38

      S

      Ah, that would also explain the "choppiness" of the static (vs just white noise) as well. I didn't realize that it had to be sent outside of my local network and then get pulled back down in the Live view, but I can see how that could cause an issue like this. Thanks for the quick response!

      0

      09-04-2020 20:31:24

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members