Video Doorbell Pro Dying
Tried resetting Doorbell Pro several times. Do not get any light, spinning or otherwise, white or blue. Power is good, internet is good, other devices work fine. No alerts, no video from doorbell. If I push the main button on the doorbell only the doorbell itself rings as does the mechanical doorbell. Two techs couldn't figure it out. One even sent me a new doorbell! Initial setup worked fine but two days later it died. Very frustrating!!
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05-06-2019 06:40:33
Responses (7)
- P
Hello Riley\_Ring, I checked the transformer's connection to the power kit. It appears to be properly wired. I've repeated this procedure several times over the past couple weeks and must assume the wires from the kit can attach to either the Trans or Front screws. In fact I've tried all combinations of hookups including using the simpler wires from the newer kit. Same results; no change to doorbell power (or lack of it). The other option, the AC adapter, is not a player here. I'm not drilling holes in the wall just to get your doorbell to work as advertised. Needless to say I bummed. Thanks for trying.
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06-06-2019 09:41:02
RHi @philG , do you know the gauge of the wire that is connected to your Pro? Also, how long is the wire from your transformer to the Doorbell, is there any excess? Also, I moved the post and updated the title from the comments of the original article it was in to make it easier for other neighbors to find if they are having the same concern.
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07-06-2019 07:15:31
MHi, if a replacement died as well, it definately sounds like a power issue. Either the transformer is failing or it’s is not rated high enough for the Ring PRO., or there is a issue with the wiring possibly associated with your bell unit. Is the PRO setup and connecting at all. I.e. does it set up and then die once you press the bell button? or does it seem completely dead?
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25-06-2019 07:10:17
NI had the exact same problem. On my second ring pro. Even have a new transformer with 40w rating as recommended by ring and Amazon support. Worked fine for a few hours and died overnight. When they were working both power and network signal were shown as good in the app. All other devices work fine and the router is on a UPS. Ring build quality is suspect.
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13-08-2019 02:21:29
- J
On line research indicates we now, after 9 months of an excellent experience, have a power problem? Door bell device is dead. Now we need a Ring power cable? Makes no sense.
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19-11-2019 02:23:27
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- M
I have the similar issue. I bought the whole set with power transformer kit and it wasn't worked after installaiton. After the replacement, it's worked properly and excellent for around 3 months. However, it suddenly went offline last week. I'm trying to reconnect it with my WiFi but the device seem no respond and no light, no spinning, even I pressed and released the small button on side. The device seem is dead. The last reported voltage is "Good" and the reported signal strength is "RSSI-63". What should I do? Replace it with a new one again?
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19-11-2019 03:53:04
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JSimilar issue here... Ring Pro was installed in Aug-2017 and has been a champ... Good voltage readings, including the last one just last night at midnight. RSSI= -36 (still don't know if being closer to 0 is good/bad). No lights at all around the button and pressing the reset button has no effect... Appears dead....
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19-11-2019 07:19:42
CThat is a high RSSI, @MaxChico - Did you check the current power of your transformer? Have you contacted support?
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20-11-2019 05:09:06
FIm having the same problem this is the second unit .They sent me a new one after the first one kept going offline. Now with this unit i cant reconnect to my wifi I tried to hard reset it and at first it would blink blue then the light would go off.Now i get nothing its dead.If they don't replace this unit again Im just gonna another brand. I also have a floodlight cam they replaced because it crapped out just after the warranty expired ,they did replace it but my point is thier products suck and are faulty.
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20-11-2019 10:40:03
BI have the same issue with mine as well. Installed in 2017. Last signal shows RSSI-62. Last voltage report good. Will not respond to anything. I see these other posts are all dated this week. Coincidence????
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21-11-2019 04:50:22
- R
Add me to the crowd. Had mine since July 2017 and have had occasional power issues. Replaced the transformer with a 24V six months ago and was doing well until yesterday. Checked voltage at transformer, doorbell chime and at door (Ring connections) and all were reading 26V. Connected doorbell, switched on the breaker, and saw the white ring go around twice, then nothing. Push button - nothing. Hard reset - nothing. Looking at other manufacturers now.
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26-11-2019 03:38:54
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DHad my RIng Pro for two years. Has worked okay - always freezes when I try to talk to people but still functional. On 11/23/19, it simply died. How can so many doorbells die in a such a short time?
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29-11-2019 06:35:22
VMine died today was fine for almost a year. Tech on phone recommended replacement. I have the same situation as all of you. One thing different, mine was flashing blue right on the 9 to 10 o'clock position. I powered it down, powered down WiFi, disconnected power, etc., reconnected power, hit reset and all I got was this blue pulse flash right on the area indicated. Has been installed for approximately 11 months. Got it at Costco and will be returning it tomorrow. 
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05-12-2019 05:25:03
BOK, worrying thread here. Installed a Ring Pro today that was purchased as a black friday deal. It worked fine for about 15 minutes and died while I was installing the Alexa skills. Still measuring 18V at the leads of the doorbell (used the 12V on the transfo that came with it, the 24V output on the transformer reads 30V so I choose not to connect to that one but use the 12V instead wich results in 18V at the door). Contacted customer support and they are sending out a replacement, but after reading all this...
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07-12-2019 02:32:26
- M
Mine worked for 2 years or so as well and suddenly died the same week as many of you (week before Thanksgiving). There is power but the ring doesn't show any lights or activity at all. It won't even activate the chime. I replaced it with the old doorbell switch today. :-( Has anyone heard anything? It is obviously out of warranty, so I'm assuming it is another device for the electronics recycling pile.
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09-12-2019 02:58:13
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EMany have called customer service and received a new unit, even out if warranty. It's worth a shot.
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09-12-2019 03:17:16
CMine was replaced since Ring verified that the firmware update bricked it. Nice customer service, New unit working great.
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09-12-2019 03:42:13
N> @Commanderadama wrote: > Mine was replaced since Ring verified that the firmware update bricked it. Nice customer service, New unit working great. Do you know what firmware version you are on now, and which firmware version bricked your Doorbell Pro?
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18-12-2019 03:58:40
JAn update from my end. I finally got around to calling Ring Support and they were very helpful. Shipped out a replacement in short order and i installed the new Ring last week. All good since. Interestingly, my firmware now shows "Up to Date" as opposed to a version... When I installed it, it said (if i remember correctly) something like 1.16.xxxxxx Anyway, if you haven't called Ring Support, I highly recommend you do so. It's relatively painless; only took about 20 mins from start to end. Very good customer service.
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18-12-2019 04:39:59
MSame here. I called the other day and got great support. It turned out that mine failed during an update on Nov 20. However, by completely disconnecting it from the power, waiting and then reconnecting it, the device powered back on, connected and finished the update. It turns out that mine does have a hardware issue that will not permit it to ring my chime. So, they took care of me by sending a Ring chime at no cost! The support person spent nearly 30 min on the phone with me and resolved it. I should mention that mine is just under 3 years old and long out of warranty. Kudos to Ring and their support staff for an excellent job looking after their customers!
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18-12-2019 04:47:19
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Riley_Ring
Hello @philG, it sounds like you are having concerns with your Video Doorbell Pro dying. A restart is unlikely to help with this situation as power is the main concern here. If you have already had a replacement and this one died as well, it likely has something to do with the transformer or how the Doorbell is connected to it. Check out this [Ring Help Center article](https://support.ring.com/hc/en-us/articles/115000115323-Power-Issues), it will help explain this in more detail.
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05-06-2019 11:41:14
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