Ring Video Doorbell
Video Doorbell Pro disconnected from Wifi and can't reconnect
I installed a Ring Video Doorbell Pro a week and a half ago. Setup went smoothly. About 5 days ago we had an extended power outage, and since then the doorbell will not connect to Wifi. Tried though the Ring app to reconnect it. It just cycles between '"Ring" Wants to Join Wi-Fi Network "Ring-xxxxxx"?' and "Unable to join the network "Ring-xxxxxx"'. Eventually it asked I go into the network settings and manually connect to the "Ring-xxxxxx" SSID, however it's never appears. I've tried disconnecting the 24v power to the doorbell for a minute to reboot it, and tried a hard reset with the button on the side twice. Nothing has helped. I also tried updating the Ring app on my iphone. iPhone's iOS version is 14.3.
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24-12-2020 06:13:46
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Meeskas01
Did this ever get resolved? I am having the same issue. I have tried everything. Uninstalled App. Reset Doorbell (pressed orange button for over 20 seconds). Turned off Blue Tooth and Cellular data. Made sure wi-fi was set at 2.4 gh and on channel 1. Turned off power to doorbell. Nothing seems to work. I have 3 devices connected to network but doorbell pro will not connect. I see this problem all over the internet. I have had ring for over 3 years, this never occurred until a few months ago. Now you are trying to blame your customers when obviously something has changed in your software. Tomorrow - I look for a new and better camera system. This totally sucks. You know there is a problem and you don't fix it.
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04-04-2021 05:36:21
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