Responses (1)

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  Chelsea_Ring

  Hey @Kood. Could you try resetting the Doorbell by pressing and holding the set up button for 30 seconds? After this time has passed, give the Doorbell a few moments to boot back up. From there, disconnect the power to the Doorbell Pro, and then after a few minutes, restore power. At that point, give it a minute or two to boot back up, and then press the orange button to get it into setup mode. It should spin white when in setup mode!

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  22-04-2020 09:03:07

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  Kood

  Hi Chelsea, Thank you for your quick response. Unfortunately, the doorbell is still blinking blue for each restarting (hard reset for 30s and power-off for a few minutes after the restart). The device never enter setup mode.

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  27-04-2020 12:34:00

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  todaymorning04

  Ironically I had the same issue two days ago when I set up on my ring pro. Although my first set up was complete, at time of use, the app didnt sync with wifi password and kept rejecting it. So when i tried hard reset (as the side button didnt do anything), powered off the mains and switched on. Now according to manual, I should see white light spinning, but it was the blue light that spinned and it got stuck 75% completion. After trying multiple things, I gave up and left it. I think 30 mins later, for some reason it did a "reset" and then started working. Not had problems since. I wonder the main powered ones needs some time for a proper reset? Dunno...but my assistance here wil be leave it for 30 mins and see if something changes in that time. It does say "rome wasnt built in a day.."

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  27-04-2020 01:52:50

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  Chelsea_Ring

  @Kood Thanks for giving it a try, and I'm sorry to hear it's still just stuck in that blinking pattern. @todaymorning04 Makes a great suggestion, as sometimes, especially with the Ring Video Doorbell Pro, it does need to get some charge from the transformer after the first initial setup. Although, if this is still persisting today, please make sure to give our support team a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)!

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  27-04-2020 05:36:16

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  Kood

  Thank you all for your response, unfortunately, the doorbell still refuse to start after a long period of charge (a week). I will contact the support team, thanks again.

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  11-05-2020 11:59:44

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  ALU_Sweden

  Hello ring team and ring users, I'm having the exact same problem at my end. Did @kood get any usefull feedback from the support team? Any other suggestion on how to fix this?

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  25-05-2020 06:06:18