Ring Video Doorbell
Video Doorbell 2 top of case cracking
Has anyone else seen the top of their Ring Doorbell 2 cracking? I imagine exposure to the sun doesn't help, but I would expect better quality for what these doorbells cost.
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11-07-2020 03:34:46
Responses (4)
- D
Same issue here. Surely there has to be a replacement for that part. Has anyone fired-up a support ticket?
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05-08-2020 06:05:36
MHi @DynamicDaddio! Did this happen during installation or over time? Our support team should certainly be able to assist with this, and can be reached at one of the phone numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how it goes! :)
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06-08-2020 09:23:19
- U
 I had the same problem with my ring doorbell 2, I put the doorbell on my door, 10-2021. I contacted support, and they told me that I was five months out of warranty and I was on my own, but they would give me a discount on a new one? Very disappointing in the poor quality, and the fact that ring doesn’t stand behind their product. It’s very unreasonable that you have an outside doorbell that doesn’t even last 18 months before having to be replaced RING Should really take a look at their quality and their customer service. I have 14 cameras, an alarm system, annual plans, I just bought my daughter a system And they’re being stubborn about replacing one poorly constructed doorbell. Makes no sense at all. I really thought ring was high-quality products, I’m now pretty concerned about the 14 cameras I have around my house
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22-02-2023 07:59:11
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- U
 Less than two years old! Plastic is done, lightly pushed plastic case with finger, pushed hole right through case. No UV protection, No “RING” standing behind their product
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22-02-2023 08:03:38
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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24-03-2023 08:03:43
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Jtbowman11
Same issue here. The button is fine. Was hoping i could replace the top portion of the case, but can't find replacement part.
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13-07-2020 11:56:12
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