Responses (4)

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Eagle328
If you show us a screenshot of what your doorbell is seeing, we should be able to help.
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20-01-2020 20:33:25
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Vicki1

Hi, don't know if this is any help but I have been getting the false motion alerts for a few weeks now (every 15minutes on the dot!) and appear to have fixed it . Today I split my wi-fi and reassigned my ring doorbell 2 to the 2.4Ghz. This was done around 6 hours ago and fingers crossed, not one false alert since! Good luck ?

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01-05-2020 19:27:20

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Superplex

I get false notifications mainly during the night. Last night about 5 to 6 times. I checked each time and no person there or car going by. Time between 12 am to about 4 30 am. How do you split the wi fi.

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05-05-2020 17:48:53

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Vicki1

Hi Superplex, not sure if you have Sky or another provider. If it's Sky see the link below [https://helpforum.sky.com/t5/Broadband/how-can-i-change-wifi-channels-from-5GHz-to-2-4GHz/td-p/3023285](https://helpforum.sky.com/t5/Broadband/how-can-i-change-wifi-channels-from-5GHz-to-2-4GHz/td-p/3023285

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06-05-2020 17:31:37

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MartynJS

I have more or less the exact same issues. At first, I was getteing false notifications every few minutes. I set the motion detection to eliminate every tree, pavement etc but seemed little different. Next morning, milk on the door step and a news paper in the door but nothing on Doorbell. When I did get it working, it only rcorded visitors as they left the door, not aproaching. I played again and realised that it was not generating any notifications. I fixed that by deleting all data on the app. Next; notifications every two minutes, again, ofweten with no video stored. Now it is not generating notifications again (motion and ring) and only seeing people when they get to the door. I do not think this thing is fit for purpose.

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05-05-2020 19:05:13

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MightyAimetti

Mine goes off every 15 minutes after charging the battery. This will last for 2 days. Then in between those 2 days and when the battery dies abysmally after 3 weeks the ring doorbell will kill my wifi network. As soon as I disconnect the battery from the ring doorbell my internet works great whil

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05-05-2020 19:09:53

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coffehouse

Wow, I thought it was just me, it really started getting much worse after the "smart alerts" features we're added. I agree, this thing is garbage, what a disappointment.

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03-06-2020 12:22:44

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Voltboy

you would think Ring would wonder why this thread has 3200 views and say man something must have gone wrong with the last update. Last night one of my two rings sent a motion alert back to back through the night (lucky my phone was on silent) its been doing it on and off for a couple of weeks now.

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14-08-2020 17:18:47

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fireman_bob
I am also getting 10-20 false person alerts per day. This just started all of a sudden whereas prior to this there have been no problems at all. Nothing changed on my end. The unit is secured to my house where my doorbell was. I've had the unit for about 2 years with no issues until now. Whatever software update you did screwed up the unit. PLEASE FIX ASAP or I'm cancelling my account and buying another system.
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13-01-2021 22:00:34
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