Ring Video Doorbell
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video door bell Elite - worked for 3 weeks now not working
I have a Ring Video Door Bell Elite that is hard-wired to power. It was installed and the app setup and the device worked fine for a few weeks. It has now stopped working.I have deleted and re-added the device to the Ring app and that works.However any action that needs the device to activate does not work, e.g. live view just says 'Activating device' for a minute or so then says 'session ended'. Similarly if I try to set 'Motion Zones'.All the status reports show the device is working find but all I get is as above.
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22-08-2020 07:54:25
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Tom_Ring
Hi @leroymason. This is a great Help Center article [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) that includes a lot of tips and tricks for Live View issues. Try those steps to see if they offer any improvement. If they don't, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-08-2020 18:02:10
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