Ring Video Doorbell

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M
Video distortion
troubleshooting
video-quality

This only happens at night with motion and live view, any idea whats happening ?![Screenshot_20210912-084417_Gallery|690x326](upload://bWVwDCeZJvMpNinExiUOurOuBFw.jpeg)

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9

12-09-2021 12:45:20

Responses (8)

  • M

    thank you, I will look into your suggestions.

    0

    16-09-2021 00:17:43

    • H

      I'm experiencing the same issue. I get interference-like white lines across the picture but only at night! Day time picture quality is fine. Did you find a solution in the end? ![Screenshot_20211001-121323_Ring|690x335](upload://3UjzFHPBxgmPSTKZFPRyC3l47Yu.jpeg)

      0

      01-10-2021 11:22:11

        M

        sorry I didn't figure it out yet

        0

        04-10-2021 15:19:17

    • H

      Actually, changing the battery to a fully charged one seems to have cured it for me. Strange though, as it's never been a problem in the past with low battery levels.

      1

      04-10-2021 19:42:52

      • M

        I was just going to put the same thing about fully charged battery. Now I will keep track of the battery percent when it starts happening.

        1

        06-10-2021 15:22:16

        • M

          Checking in to see if anyone else had this problem and a solution.

          0

          06-07-2022 13:09:56

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