Ring Video Doorbell
Video disappeared after viewing
Hello I have the doorbell pro 2, Today I had an altercation with a delivery I received from a courier, the courier throw my package at my front door from about 2.5 meters away. The footage was recorded by the Ring Door Bell. However when I clicked on the 3 dot after viewing the video and download, the app saying the video is lost. I viewed the recording before attempting to down load it. Why has it disappeared. It would be pointless having this system if it cannot retain recordings, im paying for multiple devices. Can the video be recovered I’m not happy with this at all, I’ve paid for a service that is pointless.
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04-05-2024 02:41:30
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Caitlyn_Ring
Hi @user81818. Do you have a screenshot of this error message? Typically if a video did not record properly, it would not be viewable and would display an error message. Since you viewed the motion event recording, it sounds like the event recorded without issue. Make sure the Ring app is updated, and try checking the Event History on Ring.com to see if you can access the video there.
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06-05-2024 08:37:08
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