Responses (1)

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  Chelsea_Ring

  Hey @Joe88h. You will need to order some spare parts, which will include the appropriate screw driver for this. You can order the spare parts from our website [here](https://shop.ring.com/collections/accessories). :)

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  29-04-2020 11:14:39

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  Reply

  J

  Joe88h

  Hi Chelsea, I need the specific screwdriver that came with original old Chime door bell. Can you tell me which screwdriver that is. The 6 prong that I have is too big. How do I know which of the spare parts includes the small 6 prong screwdriver. Please advise.

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  30-04-2020 01:32:46

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  Chelsea_Ring

  @Joe88h The screwdriver that comes with it is a speciality one that is made for the Doorbells to ensure that nobody can pick up a regular screwdriver and take the Doorbell off the mount. While I am unsure if this is the Ring Video Doorbell or the 2, thankfully the screwdriver for both is the same! This works out for you, as I checked the website and the spare parts for the Ring Video Doorbell are sold out, but not for the 2! Please check out the link [here](https://store.ring.com/products/spare-parts-for-video-doorbell-2) to purchase the screw driver with the spare parts for the Ring Video Doorbell 2. :)

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  30-04-2020 06:08:40

  JH

  JJ-HG

  Hi Chelsea, I am in the same dilemma as Joe88h. I don't know what Ring doorbell I have to know which spare part set to buy. Without unscrewing it and looking at the inside panel there isn't a way to tell what model i have. I can't even take it over, since i don't have the MAC address to give to tech support., again information only accessible via the inside panel.

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  01-10-2021 06:35:07

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  Caitlyn_Ring

  Hi @JJ-HG. I would recommend following up with our support team on this concern. Let them know what the situation is, and they may be able to help you determine which Ring Doorbell you have via a photo or description of how your Doorbell looks. That way you can then purchase the correct spare parts kit in order to remove the Doorbell. You can also look at the different models on our website [here](https://ring.com/doorbell-cameras) and see if you can determine which one you have based on the photos. You can also give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  04-10-2021 10:28:14

  JH

  JJ-HG

  Hi Caitlyn, thanks for your reply. I have been in contact with tech support but they have been having problems receiving my photos over email. I've sent them 4 times. There are 3 doorbells that mine could be - 2020, 3 or 4 maybe even the 2? They all look the same and don't have any distinguishing exterior marks on them. Do they all use the same Torx screw head? If so then that narrows it down.

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  05-10-2021 06:25:05