Responses (3)

• C

  Chelsea_Ring

  Hey @DannyV. Could you try the setup from another phone or device that can have the Ring app to see if this helps? In addition, you can reset the device by pressing and holding the setup button for 20 seconds and trying another setup. Let me know how this goes! :)

  0

  •

  09-06-2020 07:34:08

  •

  Reply
• A

  AlohaHarleySMG

  Hey! We are having the same issue too! Did you ever figure out how to solve the problem? Thanks!

  0

  •

  11-06-2020 01:17:24

  •

  Reply

  C

  Crarmom

  I am also having same problem, contacted ring. Tried everything including restarting modem, turning off per to unit and resetting doorbell. cannot connect unable to join do not see ring in WiFi selection. Doorbell has worked fine up until about 1 1/2 weeks ago

  0

  •

  11-06-2020 01:27:49

  A

  AlohaHarleySMG

  So frustrating! What happened when you contacted Ring? I have been on hold for over 30 mins trying to reach someone at Ring :(

  0

  •

  11-06-2020 01:29:57

  T

  Tushar83

  I was having the same issue and to be honest I didn’t find a solution, but apparently got told off by community managers for venting out frustration that when I click contact support I am taken to community help..I gave up trying for 1 day and left the device and miraculously the next day it was working great. Honestly I ain’t joking

  0

  •

  11-06-2020 05:54:41

• F

  Falcone

  Any luck on this...same problem - unable to join Ring 256803

  0

  •

  11-07-2020 04:47:27

  •

  Reply

  J

  JonBE

  I was having the same problem when using the Ring app on my iPad which is IOS 13. I swapped to my iPhone 6 which is IOS 12 and was able to connect to the video doorbell and reconnect it to wifi.

  0

  •

  11-07-2020 09:55:12