Trying to Re-Add Ring Doorbell to new Wifi, but 'Device Registered to Someone Else'
Hi all I've got a new wifi, so went to re-install the Ring Doorbell (version 1), but when i scan the QR code, i get 'This device is registered to someone else'. I'm the registered owner, so i thought i'd 'Ask for Device Access' expecting an email. No email. I think i might have made the mistake of removing the device from the ring app when i couldn't get it to work ? I've even tried holdinng down the orange reset button for over 20 seconds and re-try the device set up. Same results - 'The device is registered to someone else' Any ideas ? What am i doing fundamentally wrong ? Ring support is about as useful as a chocolate teapot and it's about to become the first ring doorbell in space :slight_smile: Cheers
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23-06-2022 06:12:28
Responses (3)
- U
I did the exact same thing 😖 and still trying to get it set up on my new phone. No luck 🙄
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26-06-2022 01:41:58
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- T
Hey neighbors. For this concern, I suggest reaching out to our support team. Once you have been verified, there is a security protocol that the support agent can follow to assist you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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29-06-2022 04:41:39
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JSC999
Thanks both. The email address could only be 2 and i've tried those. Any idea if Ring Support could tell me the email address or is there anywhere i can find it ??
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25-06-2022 08:02:20
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