Trouble using Ring and Nord VPN
I've been using the Ring app on my iPhone 11, and it's been fine until today when I would get a Temporary Connection Issue. There seemed like no way to get into the app, via cell or wifi. I've been using NordVpn for quite a while and have previously had no issues using the Ring app with it connected. So I tried disconnecting Nord and now I can now get into the app. The Ring app definitely does not like Nord now for some reason... though other apps are functioning fine. Why is this a problem for the Ring? I should be able to use a VPN at my home and the Ring. Please fix!
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27-05-2020 02:32:45
Responses (6)
- U
I have been using Ring Protect plus for years, and I also use Nord VPN. I have tried switching my vpn connection to NordLynx, and turning local network setting off. But I cannot get the Ring app to work on my iPhone Max Pro 11, using iOS 15.1. If I cannot use the app with my vpn then I will not be renewing my Ring subscription in December.
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04-11-2021 03:47:39
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- I
iOS NordVPN user here too and just noticed the same issue. Ring app will work with VPN if the "Threat Protection" component is turned off. I had this with other apps, it's some of the connections in the app that NordVPN classes as adverts. It's a shame as Threat Protection is useful on my phone to block annoying adverts when browsing edit: Whilst testing I noticed that if I turn the VPN off, load the Ring app + start live view and then turn VPN on after the Ring app seems to work with VPN and Threat Proection turned on.
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29-03-2022 07:12:32
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- F
I used to have DualVPN’s, and NordLynx as my protocol which prevented my Ring App from launching. Once I removed the DualVPN and selected just one, my Ring App worked without having to push or disconnect. Some of you may have had my same issue “DualVPN’s” for greater security. I’d rather use just 1 VPN and have my Ring App work, than not having it work unless I pause or disconnect my NordVPN just to use my Ring App to access my cameras.
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25-06-2022 02:44:04
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- U
My experiences using NORD VPN from my iPhone 13 Plus VS a three year old iPad. iPhone: I have to either pause or shut off the VPN in order to access the Ring dashboard. No access and I’ve brought this issue up with Ring approximately two years ago, there was a fix. Now the issue is back! iPad: I have Nord VPN on my iPad and have never had an issue with having to shut off the VPN. “STRANGE” I contacted Nord during the prior issue and their team was receptive to taking a look into the issue. Not sure how this is possible when both devices are Apple.
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01-09-2022 08:58:06
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user611
Agreed. I just had the same issue with my S21 Ultra. Stopped working yesterday after major iOS update. It appears Ring (aka Amazon) is trying to gather more data on you. There are only a few apps that do not allow VPNs on my phone which are banking apps... same problem, they want to force you to allow them to collect more data on you. You will note that trying to Login to Ring.com also will nor work with a VPN on... there lies the true problem with Ring... NOT your VPN. Temporary solution is to disable VPN, login to Ring, then enable VPN and you should get notifications but to view them in the app you have to disable the VPN.
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26-10-2021 02:39:20
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